Refund & Cancellation Policy
Cancellations
Order Adjustment Timeframe: You may modify or cancel your order within 6 hours of placing it. This allows us to efficiently process and ship orders.
Process for Modifying or Canceling Orders: To modify or cancel your order, please contact our customer support team promptly at support@quickchef-solutions.com. Provide your order number and relevant details for quick processing.
Shipped Orders: If your order has already been shipped, we are unable to cancel it directly. In this case, please accept the package and refer to our returns policy for further assistance.
Refunds
Right of Withdrawal: You have the right to withdraw from your purchase within 14 days of receiving the product without providing any reason. To exercise this right, please contact us at support@quickchef-solutions.com. You must return the item in its original condition and packaging. We will provide a return address upon request.
Refunds: Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within 14 days of receiving the item or proof of return.
Refund for Defective or Damaged Items: We offer a 100% money-back guarantee for items that are defective or damaged during shipping. Contact us to receive a return address and choose between a replacement or a refund.
Non-Refundable Situations: We do not issue refunds if:
- Your order does not arrive due to factors within your control (e.g., incorrect shipping address).
- You request a refund after the 14-day withdrawal period or after the guaranteed delivery period (44 days) has expired.
Late or Missing Refunds: If you have not received your refund, first check your bank account. Then contact your credit card company as it may take some time for the refund to be posted. Next, contact your bank as there may be additional processing time. If you have completed these steps and still have not received your refund, contact us at support@quickchef-solutions.com.
Returns & Exchanges
Returns and Exchanges: Our return and exchange policy lasts for 30 days from the date of purchase. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for a Return or Exchange: To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in its original packaging. A receipt or proof of purchase is required.
Refunds (if applicable): Once we receive and inspect your returned item, we will notify you via email to confirm receipt and inform you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and the amount will be credited to your original payment method within a specific number of days.
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, email us at support@quickchef-solutions.com, and we will assist you promptly.
Shipping for Returns and Exchanges: To initiate a return or exchange, email us at support@quickchef-solutions.com for shipping instructions. You are responsible for covering the shipping costs for returning your item. Please note that shipping costs are non-refundable. The time it takes for your exchanged product to reach you may vary based on your location. If returning an item valued over £100, consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee the safe receipt of your returned item.