Frequently Asked Questions (FAQ)
How do I place my order?
- Add items to your shopping cart.
- Proceed to checkout through our website (Shopify Payments) or via PayPal.
- On our website, click the "Checkout" button. If using PayPal, click the PayPal button.
- Enter your email, name, and address.
- If you have a valid discount code, enter it in the "Discount" field and click "Apply."
- Continue by clicking "Continue to Shipping Method" and ensure the delivery address is correct.
- Click "Continue on to Payment Method."
- Enter your payment details.
- Click "Complete Order."
What if there are items missing or incorrect products when I receive my order?
For missing or incorrectly shipped items, please contact us at support@quickchef-solutions.com Provide your order number and proof (image file size should be below 1MB). We'll reship the correct item at no extra cost, and you can keep the wrongly sent item as a gift.
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
I would like to change my items ordered. What should I do?
You can amend your order on or before 11:00pm (+1 GMT) on the same day it was placed. Contact us via support@quickchef-solutions.com to request changes.
How do I add items to my cart?
To add items to your cart:
- Navigate to the item's page.
- Choose your preferences.
- Click "Add to Cart."
How do I view what’s in my shopping cart?
To view your cart, click on the Cart icon at the top of the website. You can adjust quantities and delete items from your cart.
How do I remove items from my cart?
Click on the "Cart" icon, view items, and click "Remove" to delete items.
How do I change the quantity of a particular item in my cart?
In your cart, change the quantity in the "Quantity" field for the item you want to adjust.
What are the recommended browsers for this site?
We recommend Google Chrome, Safari, Firefox, and Internet Explorer.
What are your payment options?
We accept major credit cards via Shopify Payments (MasterCard, Visa, American Express, Discover), PayPal, and Apple Pay.
How do I make payments using PayPal?
Click the "PayPal" button at checkout, and you'll be redirected to the PayPal website for secure payment processing.
How do I use a discount code?
To use a discount code:
- Choose the item and click "Checkout."
- Enter the required information.
- Find the "Discount" field, input the code, and click "Apply."
What is your return & exchange policy?
Please refer to our [Returns & Exchanges Policy](#) for information on returns.
How to return your item?
Contact us at
Frequently Asked Questions (FAQ)
How do I place my order?
- Add items to your shopping cart.
- Proceed to checkout through our website (Shopify Payments) or via PayPal.
- On our website, click the "Checkout" button. If using PayPal, click the PayPal button.
- Enter your email, name, and address.
- If you have a valid discount code, enter it in the "Discount" field and click "Apply."
- Continue by clicking "Continue to Shipping Method" and ensure the delivery address is correct.
- Click "Continue on to Payment Method."
- Enter your payment details.
- Click "Complete Order."
What if there are items missing or incorrect products when I receive my order?
For missing or incorrectly shipped items, please contact us at support@quickchef-solutions.com Provide your order number and proof (image file size should be below 1MB). We'll reship the correct item at no extra cost, and you can keep the wrongly sent item as a gift.
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
I would like to change my items ordered. What should I do?
You can amend your order on or before 11:00pm (+1 GMT) on the same day it was placed. Contact us via support@quickchef-solutions.com to request changes.
How do I add items to my cart?
To add items to your cart:
- Navigate to the item's page.
- Choose your preferences.
- Click "Add to Cart."
How do I view what’s in my shopping cart?
To view your cart, click on the Cart icon at the top of the website. You can adjust quantities and delete items from your cart.
How do I remove items from my cart?
Click on the "Cart" icon, view items, and click "Remove" to delete items.
How do I change the quantity of a particular item in my cart?
In your cart, change the quantity in the "Quantity" field for the item you want to adjust.
What are the recommended browsers for this site?
We recommend Google Chrome, Safari, Firefox, and Internet Explorer.
What are your payment options?
We accept major credit cards via Shopify Payments (MasterCard, Visa, American Express, Discover), PayPal, and Apple Pay.
How do I make payments using PayPal?
Click the "PayPal" button at checkout, and you'll be redirected to the PayPal website for secure payment processing.
How do I use a discount code?
To use a discount code:
- Choose the item and click "Checkout."
- Enter the required information.
- Find the "Discount" field, input the code, and click "Apply."
What is your cancellation policy?
- Order Adjustment Timeframe: You can modify or cancel your order within 6 hours of placing it.
- Process for Modifying or Canceling Orders: To modify or cancel your order, contact us at support@quickchef-solutions.com with your order number and details.
- **Shipped Orders:** If your order has been shipped, we cannot cancel it. Please receive the package as scheduled and refer to our return and exchange policy for assistance.
Is ordering online secure?
Yes, we use SSL encryption to secure your information during online transactions.
Is it safe to use my credit card on your website?
Yes, our website employs a secure payment gateway with data encryption.
Is my personal information kept private?
Your personal information is private and confidential. We do not share, rent, or sell it without your consent, except as required by law